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GENERAL RULES

Please click on any of the links to find out more information about specific betting rules and guidelines.
  1. Blue Square is the bookmaker with whom all bets struck on www.bluesq.com are placed.

  2. You must be over 18 years old in order to register. Any customer may be credit checked on application in order to prove their legal age. Blue Square reserves the right to request proof of age and/or identification documentation from any client. Accounts may be suspended pending clarification.

  3. It is the responsibility of each individual client to ensure that they comply with their own local, national or state laws with regard to betting before opening an account or placing a bet. The opening of accounts, the acceptance or processing of bets, and the processing of any other financial transactions will not be accepted for customers residing in the Turkey, Israel, Netherlands, Hong Kong, the United States of America or its territories. Should Blue Square become aware that any such account opening or processing has mistakenly taken place, Blue Square reserve the right to close that account and void all bets immediately.

  4. Each client will choose their own confidential username and other security codes/passwords. It is the responsibility of each client to ensure they keep their username and password confidential. Do not reveal it to anyone, as any bets placed by a person quoting your security details will be attributed to you. If you have lost these details or suspect someone else has learned of them, you must contact the help desk immediately so that a new username and security codes / passwords can be allocated to you.

  5. It is the responsibility of each customer to ensure that all personal details are kept up-to-date. Address, phone number and e-mail details can be edited by each customer by clicking on 'personal details' in the 'Your Account' section.

  6. The maximum bet per selection is determined exclusively by Blue Square and is detailed on screen.

  7. The minimum bet stake for telephone betting is £20 per call.

  8. Blue Square reserves the right to accept, or decline, a proposed bet.

  9. Blue Square reserves the right to close a client's account at any time on notice to you without affecting any outstanding bets. After any outstanding bets are closed all monies on your account will be forwarded to you within 30 days.

  10. Bets may be placed up to the actual start time of the particular event unless specified otherwise.

  11. Each bet will be given an individual number shown on your bet confirmation screen.

  12. Except as provided, bets may not be cancelled/changed by the client once they have been accepted by Blue Square.

  13. We cannot allow for mistakes nor accept responsibility for any errors or omissions in respect of the posting of prices, runners, times, scores or results despite our every effort to ensure total accuracy. We reserve the right to correct obvious errors (for example voiding bets struck after an event is underway or based on incorrect odds).

  14. All odds displayed are for information purposes only. All odds are therefore subject to change and only the odds at the actual time a bet is accepted shall be valid.

  15. Where there is evidence of price, race, match or event rigging, we reserve the right to make bets void or withold settlement of bets pending the outcome of any subsequent investigation.

  16. If any client has a complaint relating to a bet it should be received by Blue Square no later than 28 days from the date the bet was placed.

  17. All winnings will be credited to the client's account.

  18. All payments made to a client will be made to the same debit or credit card as used to deposit monies with Blue Square Ltd.

  19. There is a limit on the maximum amounts that can be won (excluding stake) by one customer in one day's betting regardless of stake. These maximums will still apply even if by taking prices the level of potential winnings exceeds these amounts. The current maximum payout is £250,000 (Unless stated otherwise within these rules). All maximums stated within these rules apply to any one customer, or group of customers acting together, backing the same combination of selection(s) even if it is done in a series of bets, at a range of prices, over a number of days using different betting accounts and/or across our different betting channels. Should we have reason to believe that a number of bets have been placed in this way the total payment of all those bets combined will be limited to one single maximum payout.

  20. Bets on football and other sports are settled as per the official result published by the Press Association (PA), immediately after the match/event is finished. If the PA amends their decision after this period, all bets will stand on their original result. If the result is not immediately available from the PA, the result published by the official governing body immediately the match/event is finished will be used for settling purposes. Any subsequent corrections or amendments to this result will not apply for settlement purposes.

  21. Dead Heat Rule - When a dead heat occurs for first place, the stake money on the winning selection will be divided by the number of winners and full odds paid on the reduced stake, the remaining stake money is lost.

  22. Not all players are quoted in outright markets for some tournaments. If you want to bet on an unnamed selection, please e-mail support@bluesq.com and we will endeavour to add the selection to the market.

  23. Unless otherwise stipulated in our rules bets will stand whether or not the selection takes part in the event, unless the event itself does not take place in which case all bets will be void. Similarly if there is no further play after a bet is struck once an event is underway (e.g. after the first round of a golf tournament) that bet will be void.

  24. Unless otherwise stipulated in our rules if an event is abandoned all bets will be void, unless the relevant market result has already been determined.

  25. It is the client’s responsibility to ensure that he/she is aware of the rules relating to a bet as bets cannot be voided, except in exceptional circumstances or as otherwise stipulated in our rules, once they are placed.

  26. Should any eventuality occur not covered by these rules we will look for suitable parallels within our rules, or failing that general industry rules, before deciding how to settle the bets.

  27. If any sums are mistakenly credited to your account, through either an error on the part of the Blue Square or yourself, it shall be up to you to point this out. Failure to do so will void any subsequent wins caused by this error, either directly or indirectly. In such an event Blue Square reserves the right to take the necessary action to ensure that both parties are returned to the same position financially as that held immediately prior to the error being made.

  28. Blue Square reserves the right to amend these rules at any time. Any such revision will be binding and effective immediately on posting of notification of such rule changes on the web site.