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CONTACT US
Customer Services:The helpdesk is manned 24 hours a day, 7 days a week. There are four ways you can contact us: Live ChatFor Sports queries: Chat live For Sports queries: support@bluesq.com TelephoneCustomers calling within the UK phone:(freephone) 0800 5870500 Customers calling from Eire phone: +44(0)20 76886210 Customers calling from any other country phone: +44(0)20 76886210 Write to usWithin the UK:FREEPOST Bluesq.com Outside the UK: Customer Services, Blue Square Ltd, PO Box 37354, LONDON N1 2WT
Press and Media enquiries onlyFor general PR enquiries, please contact: Alan Alger at alan.alger@bluesq.com Telephone BettingThe Blue Square telephone betting centre is available to all our customers. It is manned 24 hours a day, 7 days a weekCustomers calling within the UK phone: 0800 5870200 Customers calling from outside the UK phone: +44(0)20 72887910. Minimum of £20 total stakes per call. Please note: All calls made to our telephone betting centre are recorded for clients' protection, we are permitted to keep these tapes for a period of 5 years. Calls to or from our contact centre may also be recorded for training and quality purposes. Rank Interactive Complaint ProcessWe strive to deliver an excellent service at all times but occasionally we have customers that are unhappy with our service. We are committed to responding to these customers promptly and in a fair and appropriate manner. Please see below for our complaint process: Our customer service team are fully trained in all aspects of the services that we provide and will try their utmost to address any issues you may have. So, we would recommend in the first instance you contact our customer service team (by telephone, email or chat) to assist you with any concerns you have. However, if you are not satisfied with this response you are welcome to escalate this issue to a Team Manager. They will do all they can to assist you. If necessary they may need to investigate further and it may not be possible to deal with this on the phone so they will make arrangements for this to happen and contact you once they have a resolution. You will be given the name and status of the person who will be handling this for you. We aim to provide this within 5 working days but will obviously strive to respond more quickly if possible. This will depend of course on the complexity of the issues raised. However, if after following our complaints process you wish to take your complaint further, for gaming issues customers can contact our governing body, The Alderney Gambling Control Commission: The Alderney Gambling Control Commission Telephone: + 44 (0)1481 825500 Enquiries should be addressed to the Office Administrator For sports betting complaints customers can contact The Independent Betting Adjudication Service (IBAS): IBAS Telephone: + 44 (0)20 7347 5883 |