FAQ's
Here are some frequently asked questions about Blue Square Poker. Please contact our Please contact our Customer Services department for further help.
- My balance is zero – where have my poker funds gone?
- How do I start playing Blue Square poker?
- What currencies can I use to play poker?
- Are the games fair?
- Security and Integrity
- Do you have a loyalty scheme?
- Can I play on more than one table at a time?
- What measures do you take against people who are being rude or offensive?
- Can I see what games look like before I start to play?
- What's the difference between cash games and tournaments?
- Why do I sometimes experience a slow or interrupted connection?
- What do I do if the game freezes or I lose my connection.
- If I run out of chips, how do I get more?
- How can I tell how much money is in a pot?
- What is a side pot and who can win it?
- What is the rake?
- Why did my hand lose, it was the same as someone else's hand?
- Why has my chat facility been removed?
- Why can I not log on to Blue Square Poker?
My balance is zero – where have my poker funds gone?
Your Blue Square Poker balance will now be stored separately to your Sportsbook/Betting balance. Therefore in order to move your funds to poker you will need to go to the Cashier and Transfer Funds.
How do I start playing Blue Square poker?
To start playing poker you must first of all download the poker room software and then register a screen-name. This will enable you to play for fun.
Which currencies can I play in?
When you open a Blue Square Poker cashier account you will be asked to choose one of the following currencies:
UK Pounds Sterling
Australian Dollars
Euro
Japanese Yen
Singapore Dollars
US dollars
Canadian Dollars
This cannot be changed at a later date. While your account may be held in any of the above currencies, all games in the poker room are played in US dollars.
Are the games fair?
Our poker software is regularly checked and is certified by the Association of British Bookmakers. For more information see our Software Information page.
Security and Integrity
We value your business and won't risk compromising the security and integrity of our poker room. We use a sophisticated random number generation, 128-bit encryption and anti-collusion software to ensure that a high level of security is maintained at all times.
Do you have a loyalty scheme?
We have a "Knockout" Loyalty programme to reward loyal players with great prizes. You can find out more about it by clicking here.
What measures do you take against people who are being rude or offensive?
It depends on the severity of the incident, but usually after the first offence, a player will be given a warning one by one of our hosts. Repeat offenders will be punished with the suspension or permanent loss of a player chat privileges. In severe cases players may be banned from using the poker room altogether. The best way to avoid confrontational situations that may result in a chat suspension or ban is to treat all your fellow players with respect and be polite at all times…even if your pocket Aces have just been outdrawn by a pair of threes.
Can I see what games look like before I start to play?
Yes. As long as you have downloaded and installed the poker room client you can watch other games without participating. Simply select the table you wish to observe from the table lists or from a multi-table tournament lobby screen.
What's the difference between cash games and tournaments?
Cash games and tournaments are two different ways to play poker. The Blue Square poker room offers both. In tournament poker you pay an entrance fee and take part in a last-man-standing knockout competition whereas in cash games you play with real money and can leave the table at anytime. For further information about cash and tournament games please click here.
Why do I sometimes experience a slow or interrupted connection?
This could be due to many things: modem failure; ISP failure; problem with your PC or a server interruption.
What do I do if the game freezes or I lose my connection?
If you lose your connection, the game will wait a period of time for you to reconnect. In limit cash games, if you fail to re-connect, your hand will be deemed All-In. This means your last bet will be deemed to be taken as a bet made with your last chips, then the hand will be completed. If you win, you will be credited with whatever monies are in the main pot. A side pot will be played for by the other players. If you are not able to re-establish your connection in a timely manner, your chips will be automatically deposited to your account for you. In the unlikely event of the game freezing as a result of a server error, the hand will continue from where it left off after the server has been restarted. If you do not rejoin the hand, any money you may have bet will be refunded.
If I run out of chips, can I get some more?
Yes. In cash games you can only purchase more chips after the hand you are currently involved in is over.
How do I tell how much is in a pot?
The amount of money in the Active Pot and Current Total Pot is displayed at the top of the table above the Blue Square logo. This display can be toggled on and off in the options section and so if it is not visible then try changing the settings.
What is a side pot and who can win it?
When there are three or more players in a hand and one of the players is all-in, any further betting that takes place between the remaining players is known as the side pot. The all-in player cannot win the side pot but can win the main pot.
What is the rake?
Rake is the money retained from a pot by the House (Blue Square) in a cash game. Usually this is a small percentage of the total size of the pot. Information on rake can be found here.
Why did my hand lose, it was the same as someone else's hand?
If for example two players both hold the same pair, the winning hand is the hand with the strongest other high card or 'kicker'. For more details on hand rankings click here.
Why has my chat facility been removed?
We ask all players to refrain from using foul or offensive language and to treat other players with respect at all times. Players who fail to do so may have their chat privileges suspended temporarily or permanently.
Why can I not log on to Blue Square Poker?
If you cannot log on please first check that you have entered the correct screen name and password and try again. If you are still unable to log in, please contact Blue Square Customer Services.
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