When you enter your username and password, please remember that they are case sensitive. If you get this error message: 'Login Failed. Remember, username and password are case sensitive.' You have entered the correct info, but are using or omitting a capital letter. For example, if your username is 'Customer', entering 'customer' or 'CUSTOMER' will cause it to fail. Always feel free to contact our 24 hour Customer Services team if you need further assistance.

Click the 'Register now' link that appears on the top left hand side of the site. You will be taken through the registration. Please ensure that all fields are filled accurately. Remember that fields marked with a star are mandatory, without this information your registration cannot be completed. If your payment card does not have an issue number, please enter '01' in this field.

You can also login to your account with Blue Square Games and Blue Square (the UK's leading interactive bookmaker, via the Internet, Digital TV, 3G mobile internet services or WAP).

Before you are able play in real play mode you must credit your account with funds. Click Deposit on the My Account menu. Enter the figure you wish to add to your Blue Square Bingo balance, without entering the £ sign. The minimum deposit is £5. The card details you provided on registration are stored on the account and will be used each time you make a deposit or withdrawal. Transactions are only processed at your request; there are no subscription fees. Depositing on your Maestro Card

We have received feedback that some customers using Maestro Cards are having difficulties with making deposits. This may be due to the additional step introduced by Mastercard SecureCode to all online retailers to protect you the customer.

It's a very simple service and makes sure all your transactions are definitely made by you but if you haven't used it before all you need is to set up a password (don't worry it can all be done as you deposit). We have put together a set by step guide on how to use it:

1) Click on the Deposit button in the my account section of the site and decide how much you want to deposit.

2) Once you have clicked on the deposit button you will be transferred to a secure window hosted by your bank. If you have used the service before all you need to do is enter your chosen SecureCode then the transaction can proceed. If you are new to the service you will be asked to set up a new private SecureCode that you can use for all further internet transactions on that card, (you will need to enter some card details at this stage to confirm you are the card owner).

3) Once your bank is happy that they have identified you, you will be passed back to the my account section and your deposit will be complete.

4) If you don't want to use the MasterCard SecureCode service please contact our 24 hour customer support team and we can change your payment method. Neteller Deposits/Withdrawals - Maximum deposit/withdrawal limits for Neteller are the same as for credit/debit cards (£10,000) but the minimum amounts are as follows:

• - GBP Deposit = £6, GBP Withdrawal = £2
• - US Dollars Deposit = $10, US Dollars Withdrawal = $5
• - Euro Deposit = €8, Euro Withdrawal = €4
• - Canadian Dollars Deposit = $13, Canadian Dollars Withdrawal = $6

• - Only GBP, US Dollars, Canadian Dollars and the Euro are accepted as forms of currency.
• - You will need to enter your Neteller Secure ID along with your Blue Square Bingo PIN/Password when making a deposit in order to debit funds from your Neteller account to your Blue Square Bingo account. Only your Blue Square Bingo PIN/Password is required for withdrawals.
• - Neteller customers with a US IP address will not be permitted access to the Blue Square Bingo site.
• - Neteller is only available on internet based Blue Square Bingo services.
• - To open a Neteller account or for more information please visit Neteller.com

Ukash

A pre paid voucher payment option

• - Only GBP and the Euro are accepted as forms of currency.

All deposits made using UKASH will incur a 5% fee for administration purposes. The 5% fee is applicable on every individual UKASH transaction you make and is automatically debited from your total deposit amount. Funds will be returned to you by Bank Wire Transfer within 7 working days. Each of these transactions carries a £15 processing charge (or non-GBP equivalent). The first time you request a withdrawal bank account details must be entered. These details will be stored and used for subsequent withdrawals. For more information on ukash and related terms & conditions visit http://www.ukash.com

In the interests of security, you can only register one card at any one time on Blue Square Bingo.

If your card has expired or been reissued and the number has remained the same, go to Update Details and alter the issue number, start and expiry dates (as applicable). Confirm the changes by entering your password/PIN and clicking the Update button.

If your card has expired or been reissued and the number has changed, contact Customer Services. Following security checks the payment details we hold will be removed from your account. You will be able to enter new card information the next time you attempt a transaction in the Deposit or Withdraw sections of our site, or alternatively, you may wish to add your card over the phone with our team.

If you wish to change the card on your account for any other reason contact Customer Services who will advise you accordingly.

When you register an account you must select the currency you wish to use. Once an account has been generated the currency cannot be altered. We accept UK Pounds, Euros, Australian Dollars, Canadian Dollars, Japanese Yen, Singapore Dollars and US Dollars.

All winnings are credited to your Blue Square Bingo balance. You may withdraw them to the payment card registered on your account. Visit the Withdraw section of My Account; enter the figure you wish to be deducted from your Blue Square Bingo balance and your password/PIN. The minimum withdrawal is £10 or your full outstanding balance. Your Blue Square Bingo balance will be adjusted immediately. Please note, certain Mastercard products and ukash require a bank wire transfer which incurs a fee. Call Customer Services for full information.

If you have requested a withdrawal to the debit card registered on your Blue Square Bingo account please allow 3-5 working days for processing to be completed. If it's a credit card, please allow up to 10 working days for the payment to reach you. Allow 7 working days for Bank Wire Transfers.

All the games on our site require the presence of a Adobe Flash player and a stable Internet connection. If you do not have a Flash player you will be informed when the game launches. Download the Macromedia Flash Player here.

If you have placed a stake on a game but have not hit the 'Start' button the entry will not be processed. Re-launch the game and place your stake again.

If you have placed a stake and hit the 'Start' button prior to disconnection, the game will run and the entry will stand. You may view the result in the Account History section of My Account. If you weren't able to see the play, please log out and log back in, going back to the original game. The system is designed with a failsafe, so you will never lose out on any winnings you are due. The game will re-run from the point of disconnection.

If you are ever in doubt as whether a wager has been struck there are three checks you can make - Your Account Balance - has it been adjusted?

Your Account History - does it display the transaction?

Customer Services will be able to view your transaction history and advise accordingly.

Please remember that sessions will expire after a limited period of inactivity - this is a security precaution designed to protect our members.